Refund Policy

At Nienberg Supply, we are dedicated to providing high-quality equipment and exceptional service. We understand that situations may change, and to ensure fairness and transparency, we have established the following refund policy:

1. Cancellation Before Equipment Delivery:

  • Full refund if cancelled more than 48 hours before scheduled delivery.
  • 50% refund if cancelled between 24-48 hours before scheduled delivery.
  • No refund for cancellations less than 24 hours before scheduled delivery.

2. Early Termination of Lease:

  • Refunds for early termination of long-term leases will be prorated based on the unused rental period, minus a 15% early termination fee.
  • No refund for early termination of short-term leases (less than 30 days).

3. Equipment Malfunction:

  • Full refund for the period of equipment downtime if the malfunction is due to issues not caused by the lessee.
  • Replacement equipment will be provided as soon as possible at no extra cost.

4. Unsuitable Equipment:

  • If the equipment is unsuitable for the intended use and is returned within 24 hours of delivery, a full refund minus a 10% restocking fee will be issued.
  • The lessee is responsible for return shipping costs unless the equipment was misrepresented by Nienberg Supply.

5. Deposit Refunds:

  • Security deposits will be refunded in full within 10 business days after the equipment is returned in good condition.
  • Deductions may be made for damages, excessive wear, or late returns.

6. Payment Method:

  • Refunds will be processed using the original payment method when possible.
  • Please allow 5-10 business days for the refund to appear in your account.

7. Exceptions:

  • Special orders or customized equipment are not eligible for refunds unless defective.
  • Force majeure events will be handled on a case-by-case basis.

8. Additional Notes:

This refund policy applies to equipment leasing only. Any additional services or fees may have separate refund terms.

For any questions or to request a refund, please contact our customer service team at:

Nienberg Supply reserves the right to amend this policy at any time. Any changes will be communicated to our customers and updated on our website.